Last Updated: May 3, 2026
Refund & Return Policy
This Refund & Return Policy explains how Evolvix Wellness handles order cancellations, damaged shipments, incorrect deliveries, shipping issues, and approved refund or replacement requests.
1. Policy Overview
All sales through Evolvix Wellness are considered final once an order has been successfully delivered.
Due to the nature of research-related products, returns are not accepted after delivery. However, limited cases such as damaged items, incorrect shipments, or confirmed delivery failures may be reviewed for a replacement, reshipment, store credit, or refund.
2. Returns and Non-Returnable Items
Routine returns are not accepted once an order has been fulfilled or delivered.
The following items or situations are not eligible for return or refund:
- Opened, altered, handled, or used items
- Products not stored according to recommended conditions after delivery
- Orders placed incorrectly by the customer
- Requests based on personal preference, change of mind, or buyer error
Once an order has entered the processing, packing, or shipping stage, cancellation or return requests may no longer be approved.
3. Damaged or Incorrect Orders
If your shipment arrives damaged or contains incorrect items, please contact us within 48 hours of delivery.
To help us review your request quickly, please provide:
- Your order reference number
- Clear photos of the package label
- Photos showing the condition of the packaging
- Photos of the affected or incorrect product(s)
After review, Evolvix Wellness may offer a replacement, store credit, reshipment, or refund depending on the circumstances.
4. Lost Packages and Shipping Delays
If a shipment appears delayed, we will review tracking details and carrier updates before determining the next steps.
If a package is reasonably confirmed as lost, Evolvix Wellness may provide a reshipment, store credit, or refund.
Delays caused by shipping carriers, weather conditions, customs processing, incorrect customer-provided information, or high shipping volume do not automatically qualify for compensation.
5. Cancellations and Order Changes
Cancellation or order modification requests must be submitted as soon as possible after placing the order.
Orders that have not yet entered processing may be eligible for changes. Once an order has been packed, prepared, or dispatched, modifications and cancellations are no longer possible.
6. Refund Timing
Approved refunds are issued back to the original payment method unless otherwise agreed by Evolvix Wellness.
Refund processing times may vary depending on your payment provider, card issuer, or financial institution.
7. How to Request Support
To submit a refund, replacement, or order issue request, please include:
- Your full name
- Your order number
- A clear explanation of the issue
- Relevant photos, package details, or tracking information
8. Policy Updates
Evolvix Wellness reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated revision date.
